Customer Service Representative

Axiom Medical Supplies; Dadri; On-site; INR 167,000 - 257,000; Full time

Job summary

Axiom Medical Supplies in Noida is hiring a Customer Support Executive to handle voice and chat interactions for our eCommerce operations during the night shift. You will communicate with customers and vendors, resolve queries, and ensure a smooth service experience across calls, email, and live chat.

The role requires excellent spoken English, strong written and verbal communication, and the ability to multitask while keeping composure.

Qualifications

• Excellent spoken English with a clear, neutral accent.
• Strong verbal and written communication skills.
• Willing to manage own commute for night shifts.
• 0–2 years of experience; freshers may apply.

Responsibilities

• Handle inbound/outbound calls for orders, returns, refunds.
• Engage via email and chat to resolve queries.
• Record customer interactions in the CRM accurately.
• Coordinate with logistics and operations to resolve issues.
• Maintain high customer satisfaction through professional communication.

Skills

Excellent spoken English

Verbal communication

Written communication

Night shift readiness

Tools

CRM systems

Job description

Job Title: Customer Support Executive – Voice & Chat (Night Shift)

Location: Noida

Shift: Night Shift only (fixed) — 6:30 PM to 3:30 AM

Experience: 0–2 years (Freshers with strong English communication may apply)

About the Role

We are looking for a Customer Support Executive to handle inbound and outbound communication for our eCommerce operations. The role involves speaking directly with customers and vendors, resolving queries, and ensuring a smooth support experience across calls, email, and chat.

Key Responsibilities

• Handle inbound customer calls related to orders, returns, refunds, and general eCommerce queries
• Make outbound calls to customers and vendors for order updates, coordination, and issue resolution
• Manage customer queries over Email and Live Chat in a professional and timely manner
• Maintain accurate records of customer interactions and issue resolutions in the CRM/support tool
• Coordinate with internal teams (logistics, vendors, operations) to resolve customer complaints
• Ensure high customer satisfaction through clear, courteous, and solution-focused communication

Requirements

• Excellent spoken English with a clear, neutral accent (mandatory)
• Strong verbal and written communication skills
• Prior experience in a voice-based customer support/BPO role preferred (eCommerce experience is a plus)
• Must be able to manage own commute for night shift hours (no cab facility provided)
• Comfortable working fixed night shift timings — either 6:30 PM–3:30 AM or 5:30 PM–2:30 AM
• Basic computer proficiency; comfortable using email, chat tools, and CRM systems
• Ability to multitask and stay calm under pressure while handling customer concerns

Good to Have

• Prior experience supporting international customers/vendors
• Familiarity with eCommerce platforms and order management systems

Note: This is a night-shift-only role with no day shift option and no transportation/cab facility. Candidates should be able to independently manage their own commute.