Costumer Support

Tech Mahindra Limited

Pune District

On-site

INR 300,000 - 480,000

Full time

5 days ago

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Benefits offered by this job

Night shift allowance

Cab facility

Performance-based rewards

Career growth opportunities

Medical insurance

Job summary

Tech Mahindra Limited in Pune invites dynamic professionals for the role of International Chat Support Executive. You will handle international customer queries via live chat, provide accurate information, and ensure a high-quality customer experience across US/UK processes.

The role requires clear written English, fast typing, and strong problem-solving abilities. Freshers with excellent communication are welcome; night shifts and rotational shifts are part of the schedule with cab support and

Qualifications

Excellent written English communication skills.
Strong typing speed (30+ WPM preferred).
Good grammar, spelling, and sentence construction.
Ability to multitask and handle multiple chat conversations simultaneously.
Customer-focused approach with strong problem-solving skills.
Basic computer proficiency and familiarity with CRM/chat tools.
Willingness to work in rotational shifts or night shifts.

Responsibilities

Handle customer interactions via live chat in a professional and timely manner.
Resolve customer queries, complaints, and requests efficiently.
Provide accurate information about products, services, and processes.
Maintain high customer satisfaction scores and quality standards.
Escalate complex issues to relevant departments when required.
Meet productivity metrics such as response time, resolution rate, and customer satisfaction.
Document customer interactions accurately in CRM systems.
Follow company policies, processes, and compliance guidelines.

Skills

Excellent written English

Typing speed 30+ WPM

Good grammar and spelling

Multitasking

Customer-focused

Basic computer proficiency

CRM/Chat tools familiarity

Willingness for rotational/night shift

Education

Graduate or Undergraduate from any discipline

Tools

CRM tools

Chat tools

Job description

Job Title: International Chat Support Executive

Location: [Hinjewadi Phase 3, Pune]
Experience: 1-5 Years
Employment Type: Full-Time
Shift: Rotational / Night Shift (US/UK Process)

Job Summary

We are looking for dynamic and customer-focused professionals for the role of International Chat Support Executive. The candidate will be responsible for handling customer queries through live chat, providing accurate information, resolving issues, and ensuring an excellent customer experience for international clients.

Key Responsibilities

Handle customer interactions via live chat in a professional and timely manner.
Resolve customer queries, complaints, and requests efficiently.
Provide accurate information about products, services, and processes.
Maintain high customer satisfaction scores and quality standards.
Escalate complex issues to relevant departments when required.
Meet productivity metrics such as response time, resolution rate, and customer satisfaction.
Document customer interactions accurately in CRM systems.
Follow company policies, processes, and compliance guidelines.

Required Skills

Excellent written English communication skills.
Strong typing speed (30+ WPM preferred).
Good grammar, spelling, and sentence construction.
Ability to multitask and handle multiple chat conversations simultaneously.
Customer-focused approach with strong problem-solving skills.
Basic computer proficiency and familiarity with CRM/chat tools.
Willingness to work in rotational shifts or night shifts.

Eligibility Criteria

Graduate or Undergraduate from any discipline.
6 Months - 1+ year experience in International Chat Support preferred.
Freshers with excellent communication skills may also apply.
Experience in US, UK, Australian, or Canadian customer support processes is an advantage.

Preferred Background