Chat Process Executive

P9 Farms; Pune District; Sur place; INR 220 000 - 420 000; Plein temps

Résumé du poste

P9 Farms Private Limited (Provilac) in Swargate, Pune is seeking a Chat Support Executive to handle customer queries via chat and email, ensuring timely responses and effective resolution.

Ideal candidates have strong English and Hindi writing, good typing speed, basic computer skills, and the ability to multitask while maintaining professional communication. Freshers may apply, with 0-2 years of experience.

Qualifications

• Excellent written communication skills in English and Hindi.
• Good typing speed and accuracy.
• Basic computer knowledge.
• Strong problem-solving and multitasking abilities.
• Prior experience in chat/email support is an advantage.

Responsabilités

• Handle customer queries through chat and email.
• Resolve queries related to orders, deliveries, payments, and products.
• Coordinate with internal teams to resolve customer concerns.
• Maintain customer interaction records and follow up on pending issues.
• Ensure customer satisfaction through professional and timely communication.

Connaissances

Written English

Written Hindi

Typing speed

MS Excel

Problem solving

Multitasking

Chat/email support

Outils

MS Excel

Description du poste

Job Title: Chat Support Executive

Company: P9 Farms Private Limited (Provilac)
Location: Swargate, Pune
Experience: 0-2 Years | Freshers can apply

Job Description:
We are looking for a customer-oriented Chat Support Executive to handle customer queries through chat and email, ensuring timely responses and effective resolution of issues.

Key Responsibilities:

• Handle customer queries through chat and email.
• Resolve queries related to orders, deliveries, payments, and products.
• Coordinate with internal teams to resolve customer concerns.
• Maintain customer interaction records and follow up on pending issues.
• Ensure customer satisfaction through professional and timely communication.

Required Skills:

• Excellent written communication skills in English and Hindi.
• Good typing speed and accuracy.
• Basic computer and MS Excel knowledge.
• Strong problem-solving and multitasking abilities.
• Prior experience in chat/email support is an advantage.