Career Specialist

Elance Learning; Ernakulam; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading educational institution in India is seeking a Career Specialist to manage student enquiries effectively. The selected candidate will handle inbound and outbound calls, qualify prospects, and convert them into confirmed walk-ins for various branches including Calicut and Kochi. Strong verbal communication skills and the ability to operate in a target-driven environment are essential. The role emphasizes lead conversion quality and compliance with CRM processes.

Responsibilities

• Act as the first point of contact for all inbound enquiries.
• Make outbound calls to new and existing enquiries.
• Convert qualified enquiries into confirmed walk-ins.
• Update all interactions and call outcomes in CRM.
• Work closely with branch teams to ensure smooth handover of qualified leads.

Skills

Strong verbal communication skills (English + regional language preferred)

Good listening and questioning skills

Ability to handle high call volumes (inbound & outbound)

Result-oriented with strong follow-up discipline

Basic computer and CRM knowledge

Ability to work in a target-driven environment

Job description

Job Summary

The Career Specialist will act as the first point of contact for all student enquiries. The role is responsible for handling end‑to‑end initial engagement, including inbound and outbound calls, qualifying prospects based on eligibility and interest, and converting them into qualified leads and confirmed walk‑ins for the respective branches. This role is critical in ensuring lead conversion quality, timely follow‑ups, and accurate enquiry handling.

Key Responsibilities

• Enquiry Handling & Communication
  • Act as the first point of contact for all inbound enquiries (calls, forms, digital leads).
  • Make outbound calls to new and existing enquiries as per defined SLAs.
  • Ensure 100% enquiry coverage with no delay in first contact.
• Lead Qualification
  • Conduct the initial counselling/qualification call to understand:
  • Student background and qualification
  • Interest level and course suitability
  • Readiness to proceed
  • Categorise leads correctly as Qualified / Not Qualified / Follow‑up required.
• Conversion & Walk‑in Booking
  • Convert qualified enquiries into confirmed walk‑ins for the appropriate branch (Calicut / Kochi / others).
  • Coordinate and schedule branch visits, ensuring correct slot booking.
  • Share accurate information about location, timing, and documents required.
• CRM & Process Compliance
  • Update all interactions, call outcomes, and statuses promptly in CRM and admission sheets.
  • Maintain data accuracy and hygiene at all times.
  • Follow defined calling, follow‑up, and escalation processes.
• Collaboration & Reporting
  • Work closely with branch teams to ensure smooth handover of qualified leads.
  • Provide daily updates on:
    • Calls made
    • Leads qualified
    • Walk‑ins booked
    • Highlight any issues related to lead quality or system/process gaps.

Key Skills & Competencies

• Strong verbal communication skills (English + regional language preferred)
• Good listening and questioning skills
• Ability to handle high call volumes (inbound & outbound)
• Result‑oriented with strong follow‑up discipline
• Basic computer and CRM knowledge
• Ability to work in a target‑driven environment