Academic Counsellor

MSM Global Education; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

MSM Global Education in India seeks an energetic Student Counsellor to engage with prospective students, assess backgrounds, and recommend suitable programs. You will manage inquiries through multiple channels, guide applicants through admissions procedures, and nurture relationships to drive enrolments.

The role emphasizes targets, timely follow-ups, and effective use of CRM systems to maintain accurate records and ensure a smooth student journey.

Qualifications

• Bachelor’s degree in any relevant discipline, preferably Business Administration or related field.
• MBA or postgraduate qualification is a plus.
• Freshers with strong communication skills and a willingness to learn are encouraged.
• Experience in B2C sales, education counselling, admissions, customer service, or inside sales preferred.
• Excellent verbal communication and interpersonal skills to engage confidently with prospective students.
• Strong listening, presentation, persuasion, and negotiation skills.
• Customer-focused mindset with good problem-solving and objection-handling abilities.
• Basic computer proficiency and familiarity with MS Office, Google Sheets, or CRM systems.
• Ability to manage multiple leads, maintain timely follow-ups, and work in a target-driven environment.
• A proactive attitude, willingness to learn, and adaptability in a fast-paced business environment.

Responsibilities

• Student counselling to understand academic backgrounds and recommend programs.
• Lead management across phone, email, web chat and other channels.
• Outbound calling to contact prospective students and convert inquiries.
• Admission guidance on program details, eligibility, timelines, and procedures.
• Relationship management to ensure a positive counselling experience.
• Sales and cross-selling opportunities based on student needs.
• Follow-ups to address concerns and support decision-making.
• CRM and documentation with accurate student records and data entry.
• Query and complaint resolution with escalation when needed.
• Identify recurring concerns to improve counselling processes.
• Work toward lead engagement and enrolment targets.

Skills

Student Counselling

Lead Management

Outbound Calling

Admission Guidance

Relationship Management

Sales & Cross-selling

Follow-ups & Conversion

CRM & Documentation

Query & Complaint Resolution

Student Experience

Target Achievement

Education

Bachelor's degree in any relevant discipline

MBA or postgraduate qualification

Tools

CRM systems

MS Office

Google Sheets

Job description

Role & responsibilities

• Student Counselling: Connect with prospective students to understand their academic backgrounds, career aspirations, and educational requirements, and recommend suitable programs.
• Lead Management: Handle inbound inquiries received through telephone, email, web chat, and other communication channels.
• Outbound Calling: Proactively contact prospective students, follow up on leads, and convert inquiries into applications and enrolments.
• Admission Guidance: Explain program details, eligibility criteria, admission requirements, application procedures, and relevant timelines accurately.
• Relationship Management: Build and maintain strong relationships with prospective students and ensure a positive counselling experience throughout the student journey.
• Sales & Cross-selling: Identify opportunities to recommend relevant programs and services based on students needs and business objectives.
• Follow-ups & Conversion: Maintain consistent follow-ups with interested students, address concerns, handle objections, and support them through the decision-making process.
• CRM & Documentation: Maintain accurate student records, update lead status, document interactions, and ensure timely data entry in the CRM and other systems.
• Query & Complaint Resolution: Address student queries and concerns promptly, escalating complex issues to the appropriate team when required.
• Student Experience: Identify recurring student concerns, share feedback with the team, and contribute to improving the overall counselling and admission process.
• Target Achievement: Work towards individual and team targets related to lead engagement, application conversion, enrolments, and other assigned performance metrics.

Preferred candidate profile

• Bachelors degree in any relevant discipline, preferably Business Administration or a related field.
• An MBA or postgraduate qualification will be an added advantage.
• Freshers with strong communication skills and a willingness to learn are encouraged to apply.
• Experience in B2C sales, education counselling, admissions, customer service, or inside sales is preferred.
• Excellent verbal communication and interpersonal skills, with the ability to engage confidently with prospective students.
• Strong listening, presentation, persuasion, and negotiation skills.
• A customer-focused mindset with good problem-solving and objection-handling abilities.
• Basic computer proficiency and familiarity with MS Office, Google Sheets, or CRM systems.
• Ability to manage multiple leads, maintain timely follow-ups, and work in a target-driven environment.
• A proactive attitude, willingness to learn, and adaptability in a fast-paced business environment.