Client Experience Specialist

PromptTech Global; Thiruvananthapuram; On-site; INR 300,000 - 460,000; Full time

Job summary

PromptTech Global in Thiruvananthapuram, Kerala, India, seeks a Client Experience Specialist to ensure excellent service by handling client inquiries, supporting sales questions, and guiding new joiners through onboarding.

You will build strong client relationships, coordinate with sales and operations, maintain records of interactions and training, and gather feedback to drive service improvements and higher satisfaction.

Qualifications

• Excellent communication and interpersonal skills.
• Customer service and relationship management abilities.
• Presentation and training skills.
• Problem-solving and conflict-resolution skills.
• Knowledge of CRM tools and Microsoft Office is an advantage.
• Ability to multitask and work in a fast-paced environment.
• Bachelor's degree in Business Administration, Management, Marketing, HR, or a related field.

Responsibilities

• Handle client and sales-related queries via phone, email, and other channels.
• Provide prompt and effective solutions to customer concerns.
• Build and maintain positive relationships with clients.
• Conduct onboarding and training sessions for new joiners.
• Guide new employees on processes, products, and customer service standards.
• Coordinate with sales and operations to ensure smooth customer experiences.
• Maintain records of customer interactions and training activities.
• Gather client feedback and suggest improvements to service quality.
• Support achievement of customer satisfaction and retention goals.

Skills

Excellent communication

Interpersonal skills

Customer service

Relationship management

Training skills

CRM tools

Microsoft Office

Education

Bachelor's degree in Business Administration, Management, Marketing, HR, or a related field

Tools

CRM tools

Microsoft Office

Job description

Full-time, Permanent Open

Client Experience Specialist

Technopark, Thiruvanathapuram, Kerala, India

Job Summary

The Client Experience Specialist is responsible for ensuring excellent customer service by handling client inquiries, supporting sales-related queries, and providing training and guidance to new joiners. The role focuses on enhancing client satisfaction and maintaining strong customer relationships.

Key Responsibilities

• Handle client and sales-related queries through phone, email, and other communication channels.
• Provide prompt and effective solutions to customer concerns.
• Build and maintain positive relationships with clients.
• Conduct onboarding and training sessions for new joiners.
• Guide new employees on company processes, products, and customer service standards.
• Coordinate with sales and operations teams to ensure smooth customer experiences.
• Maintain records of customer interactions and training activities.
• Gather client feedback and suggest improvements to enhance service quality.
• Support the achievement of customer satisfaction and retention goals.

Required Skills & Qualifications

• Excellent communication and interpersonal skills.
• Customer service and relationship management abilities.
• Presentation and training skills.
• Problem-solving and conflict-resolution skills.
• Knowledge of CRM tools and Microsoft Office is an advantage.
• Ability to multitask and work in a fast-paced environment.
• Bachelor's degree in Business Administration, Management, Marketing, HR, or a related field.