Career Specialist

ESP Engineered; Ernakulam; On-site; INR 279,000 - 390,600; Full time

Job summary

ESP Engineered in Ernakulam, Kerala is looking for a Career Specialist who will be the first point of contact for student enquiries. This role is essential for handling initial communications, qualifying prospects, and converting them into confirmed visits. The ideal candidate should possess strong communication skills, have an ability to manage high volumes of calls, and be result-oriented. Join the team to play a key role in ensuring lead conversion quality and follow-up processes.

Qualifications

• Strong verbal communication skills in English and preferred regional language.
• Ability to manage multiple inbound and outbound enquiries effectively.
• Experience in a target-driven environment is beneficial.

Responsibilities

• Act as the first point of contact for all inbound enquiries.
• Make outbound calls to new and existing enquiries.
• Conduct initial qualification calls to assess student needs.
• Convert qualified enquiries into confirmed walk-ins for appropriate branches.
• Update CRM promptly with interaction details.

Skills

Verbal communication skills

Listening and questioning skills

CRM knowledge

Ability to handle high call volumes

Result-oriented approach

Job description

The Career Specialist will act as the first point of contact for all student enquiries. The role is responsible for handling end-to-end initial engagement, including inbound and outbound calls, qualifying prospects based on eligibility and interest, and converting them into qualified leads and confirmed walk-ins for the respective branches. This role is critical in ensuring lead conversion quality, timely follow‑ups, and accurate enquiry handling.

Key Responsibilities

1. Enquiry Handling & Communication

• Act as the first point of contact for all inbound enquiries (calls, forms, digital leads).
• Make outbound calls to new and existing enquiries as per defined SLAs.
• Ensure 100% enquiry coverage with no delay in first contact.
• Conduct the initial counselling/qualification call to understand:
  • Student background and qualification
  • Interest level and course suitability
  • Readiness to proceed
• Categorize leads correctly as Qualified / Not Qualified / Follow‑up required.
• Convert qualified enquiries into confirmed walk‑ins for the appropriate branch (Calicut / Kochi / others).
• Coordinate and schedule branch visits, ensuring correct slot booking.
• Share accurate information about location, timing, and documents required.
• Update all interactions, call outcomes, and statuses promptly in CRM and admission sheets.
• Maintain data accuracy and hygiene at all times.
• Follow defined calling, follow‑up, and escalation processes.
• Work closely with branch teams to ensure smooth handover of qualified leads.
• Provide daily updates on:
  • Highlight any issues related to lead quality or system/process gaps.
• Strong verbal communication skills (English + regional language preferred)
• Good listening and questioning skills
• Ability to handle high call volumes (inbound & outbound)
• Result‑oriented with strong follow‑up discipline
• Basic computer and CRM knowledge
• Ability to work in a target‑driven environment