Senior Admission Counselors

Shivalik Institute of Real Estate; Ahmedabad District; On-site; INR 180,000 - 320,000; Full time

Job summary

Shivalik Institute of Real Estate in Ahmedabad is seeking a proactive counselor/telecaller to engage prospective students, understand their requirements, and guide them through enrollment. You will schedule visits, follow up to convert leads into walk-ins, close enrollments, and maintain CRM records.

Fluency in Hindi and English, strong communication, and a target-driven attitude are essential. This on-site role offers opportunities to interact with prospective buyers and coordinate with the

Qualifications

• Prior experience in counselling, telecalling, or sales is an advantage.
• Fluency in Hindi and English.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Call prospective leads to introduce the company’s offerings and assess interest.
• Schedule and confirm site visits or in-person meetings with prospective customers.
• Follow up consistently to ensure the lead converts into an actual walk-in.
• Engage with customers during visits, address objections, and guide closing processes.

Skills

Verbal communication

Persuasion

Patience

CRM literacy

Tools

CRM software

Job description

• Call prospective leads to introduce the company’s offerings, understand their requirements, and assess interest.


• Schedule and confirm in-person visits with prospective leads at the center/office.


• Follow up consistently to ensure scheduled leads convert into actual walk-ins.


• Counsel walk-in prospects in person, addressing queries and concerns, and recommending the most suitable options.


• Close the lead by finalizing enrollment/admission/sale and completing all required documentation and payment formalities.


• Maintain accurate and updated records of calls, footfall, and conversions in the CRM or tracking sheet.


• Build rapport and trust with leads to improve conversion rates and reduce drop-offs.


• Coordinate with the marketing/sales team to provide feedback on lead quality and follow-up outcomes.


• Meet assigned targets for calls made, footfall generated, and leads closed.

Role Overview

• Call prospective leads to introduce the company’s offerings, understand their requirements, and assess interest.


• Schedule and confirm in-person visits with prospective leads at the center/office.


• Follow up consistently to ensure scheduled leads convert into actual walk-ins.


• Counsel walk-in prospects in person, addressing queries and concerns, and recommending the most suitable options.


• Close the lead by finalizing enrollment/admission/sale and completing all required documentation and payment formalities.


• Maintain accurate and updated records of calls, footfall, and conversions in the CRM or tracking sheet.


• Build rapport and trust with leads to improve conversion rates and reduce drop-offs.


• Coordinate with the marketing/sales team to provide feedback on lead quality and follow-up outcomes.


• Meet assigned targets for calls made, footfall generated, and leads closed.

Key Responsibilities

• Contact leads via phone to introduce the company’s offerings and assess interest.


• Schedule and confirm site visits or in-person meetings with prospective customers.


• Follow up consistently to ensure the lead converts the scheduled visit into an actual walk-in.


• Engage with the customer during the visit, address objections, and guide them through the closing process.


• Close the lead by finalizing the sale/agreement and ensuring all required documentation is completed.


• Maintain accurate records of calls, footfall, and conversion status in the CRM or tracking sheet.

Key Skills

• Excellent verbal communication and interpersonal skills.


• Strong persuasion and negotiation ability.


• Patience and persistence in following up with leads over multiple touchpoints.


• Basic computer literacy for CRM/data entry.


• Ability to work towards targets in a fast-paced environment.

Qualifications

• Prior experience in counselling, telecalling, or sales is an advantage.


• Fluency in Hindi and English.