Telecaller / Telecounsellor

Shyaam; Mumbai; Presencial; INR 300.000 - 460.000; Jornada completa

Descripción de la vacante

Shyaam in Mumbai is seeking a Counselling Executive to handle inbound and outbound calls for study abroad and visa services. You will qualify leads, explain offerings, book counselling sessions, and ensure CRM records are accurate for smooth handoffs to specialists.

Ideal candidates have 0–3 years of experience, a bachelor's degree in Arts, Commerce, or Business Administration, and strong English/Hindi communication with other regional languages. Freshers with phone skills are welcome.

Formación

• Bachelor's in Arts, Commerce, or Business Administration
• Freshers with strong phone skills may apply
• Fluent verbal communication in English, Hindi, and regional languages
• Basic understanding of visa journeys; comfortable with daily call targets
• Proficiency in MS Office, Google Sheets, and CRM

Responsabilidades

• Handle inbound and outbound calls for study abroad enquiries
• Qualify leads and book counselling appointments
• Explain visitor, spouse, and student visa offerings clearly
• Maintain accurate CRM records and call logs

Conocimientos

Phone skills

Excellent communication

Empathy

Time management

Fluent English

Fluent Hindi

Regional languages

Educación

Bachelor's in Arts/Commerce/Business Administration

Herramientas

MS Office

Google Sheets

CRM

Descripción del empleo

Handle inbound and outbound calls for study abroad and visa services—qualify leads, explain offerings, book counselling, and keep CRM records accurate for smooth handoffs to specialists.

Counselling

Full-time

• 0–3 years experience required
• Full-time

About this role

Handle inbound and outbound calls for study abroad and visa services—qualify leads, explain offerings, book counselling, and keep CRM records accurate for smooth handoffs to specialists.

Responsibilities

• Handle inbound and outbound calls for study abroad enquiries
• Qualify leads and book counselling appointments
• Explain visitor, spouse, and student visa offerings clearly
• Maintain accurate CRM records and call logs

Requirements

• Bachelor's in Arts, Commerce, or Business Administration; freshers with strong phone skills may apply
• Fluent verbal communication in English, Hindi, and regional languages; persuasive yet empathetic tone
• Basic understanding of visitor, spouse, and student visa journeys; comfortable with daily call targets
• Proficiency in MS Office, Google Sheets, and CRM; disciplined call logs and follow-up reporting