Caller

UE Developer; New Delhi; On-site; INR 134,000 - 179,000; Full time

Job summary

UE Developer in New Delhi invites a motivated Recovery Caller to join the Recovery Department. You will contact customers about pending payments, follow up on dues, and log all interactions in the CRM. Freshers with strong communication are welcome; on-site role in Meethapur Badarpur.

You will work toward daily targets, coordinate with the team, and escalate complex cases to senior staff. Strong verbal communication and negotiation skills are essential, and basic English with fluent Hindi will

Qualifications

• Minimum high school diploma; bachelor’s degree in business, communications, or related field is an advantage.
• Experience with call handling, telecalling, customer support, or inside sales in a corporate or service environment.
• Strong verbal communication skills, patience, and customer-focused mindset.

Responsibilities

• Make outbound calls to customers for payment reminders and recovery follow-ups.
• Inform customers about pending dues, outstanding amounts, and payment deadlines.
• Follow up regularly with customers until payment is received or the case is resolved.
• Handle customer conversations professionally and politely, even in difficult situations.
• Record call details, customer responses, commitments, and follow-up dates accurately in the CRM/system.
• Coordinate with the recovery team regarding difficult, delayed, or escalated cases.
• Follow up on promised payment dates and update payment status accordingly.
• Maintain daily calling and recovery reports.
• Achieve assigned calling and recovery targets.
• Ensure all communication follows company policies and applicable recovery guidelines.
• Escalate disputes, complaints, or sensitive cases to the concerned senior/team leader.

Skills

Good communication

High-volume calls

Negotiation skills

CRM knowledge

Target oriented

MS Excel knowledge

Hindi fluent

Education

High school diploma

Bachelor’s degree (advantage)

Job description

Company Description UE Developer is a CMMI Level 3 certified IT firm that combines deep industry experience with agile development practices to serve MSMEs, multinational corporations, government institutions, and startups. With offices in Canada and India, the company supports clients across North America, Europe, and Asia through a global yet locally informed perspective. UE Developer delivers holistic IT solutions, including software and mobile app development, websites, digital marketing, branding, and ongoing maintenance services. The organization emphasizes swift, adaptable execution and a progressive work culture to meet evolving client needs. Its customer-centric focus and proven track record make UE Developer a valued technology partner for businesses seeking reliable, innovative IT services.

Job Title: Recovery Caller / Telecaller – Recovery Department

We are looking for a confident and responsible Recovery Caller to join our Recovery Department. The candidate will be responsible for contacting customers regarding pending payments, following up on outstanding dues, and maintaining proper records of all recovery-related communication.

Key Responsibilities

• Make outbound calls to customers for payment reminders and recovery follow-ups.
• Inform customers about pending dues, outstanding amounts, and payment deadlines.
• Follow up regularly with customers until payment is received or the case is resolved.
• Handle customer conversations professionally and politely, even in difficult situations.
• Record call details, customer responses, commitments, and follow-up dates accurately in the CRM/system.
• Coordinate with the recovery team regarding difficult, delayed, or escalated cases.
• Follow up on promised payment dates and update payment status accordingly.
• Maintain daily calling and recovery reports.
• Achieve assigned calling and recovery targets.
• Ensure all communication follows company policies and applicable recovery guidelines.
• Escalate disputes, complaints, or sensitive cases to the concerned senior/team leader.

Required Skills

• Good communication and convincing skills.
• Comfortable handling a high volume of outbound calls.
• Ability to communicate confidently with customers regarding overdue payments.
• Basic computer and CRM knowledge.
• Good follow-up and negotiation skills.
• Ability to work with targets and deadlines.
• Basic knowledge of MS Excel will be an advantage.
• Fluency in Hindi is required; basic English communication skills are preferred.

Preferred Candidate

• Candidates with experience in Recovery Calling, Collection Calling, Telecalling, Banking, NBFC, Loan Recovery, Finance, Insurance, or Customer Follow-up will be preferred.
• Freshers with strong communication and convincing skills may also apply.
• Candidates should be disciplined, target-oriented, and comfortable working in a recovery process.

Experience

Experience and Freshers both can apply

Employment Type

Full-Time

Department

Recovery / Collections

Job Role

Recovery Caller / Collection Executive / Telecaller

Qualifications

• Strong verbal communication skills, clear telephone etiquette, and the ability to explain technical services in simple terms.
• Basic knowledge of IT services or willingness to learn about software development, websites, mobile apps, and digital marketing.
• Experience with call handling, telecalling, customer support, or inside sales in a corporate or service environment.
• Comfort using CRM tools or call management systems, and maintaining accurate records of interactions.
• Ability to work on-site in New Delhi, manage time effectively, and meet call volume and performance targets.
• Strong listening skills, patience, and a customer-focused mindset to handle diverse stakeholders professionally.
• Minimum high school diploma; a bachelor’s degree in business, communications, or a related field is an advantage.
• Prior experience in IT services, BPO, or a technology-driven environment is preferred but not mandatory.

Salary

12k per month + incentives

Location

Meethapur Badarpur