Tele caller - Associate- Lending Collections

Paytm; Mumbai; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Collaborative work environment

360-degree feedback

Job summary

Medium is seeking a Telecaller based in Goregaon, Mumbai. The role involves achieving collection targets for assigned branches while adhering to legal guidelines. Candidates should possess a Graduation degree and have over a year of relevant Collections experience. Key skills include excellent communication, negotiation, and leadership abilities. Join a collaborative environment focused on improving collection processes and achieving high performance.

Qualifications

• More than 1 year of relevant experience in Collections role.
• Demonstrated success and achievement orientation.

Responsibilities

• Achieve collection targets of the assigned branches.
• Ensure adherence to legal guidelines for collections.
• Monitor collection agencies to identify fraudulent practices.

Skills

Excellent Communication Skills

Negotiation skills

Strong Relationship and Leadership skills

Working Knowledge of Computers

Growth Mindset

Education

Graduation

Job description

Job Role - Telecaller

Job Location - Goregaon, Mumbai

Education - Graduation

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the team

Liaison between the creditors and consumers. They are in charge of observing accounts to identify overdue payments, report collection activity, address client queries, and develop repayment plans.

About the role

They will be responsible for collection targets of the assigned branches. They will be required to meet the target of the assigned product. Follow the legal guidelines for collection agencies & in-house collections.

Expectations / Requirements

• To achieve collection targets of the Respective Branch assigned.
• Meeting the Target on the product assigned for Collections.
• Ensuring legal guidelines are compiled for the entire collection structure in letter and sprits.
• Ensure that the collection agencies and In-house collectors adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Superpowers / Skills that will help you succeed in this role

• He or she should have more than 1 year of relevant experience in Collections role.
• Excellent Communication Skills.
• Negotiations skills - strong bias for driving results in a High performance environment.
• Strong Relationship and Leadership skills.
• Working Knowledge of Computers.
• Growth Mindset.
• Demonstrated success and achievement orientation.
• Willingness to experiment and improve continuously.

Why join us

• A collaborative output driven program that brings cohesiveness across businesses through technology.
• Improve the average revenue per use by increasing the cross-sell opportunities.
• A solid 360-degree feedback from your peer teams on your support of their goals.
• Respect, that is earned, not demanded from your peers and manager.