Collections Executive

Convin; Bengaluru; On-site; INR 201,000 - 290,000; Part time

Job summary

Convin is seeking a Collections Tele-calling Executive for a 3‑month duration in Bengaluru to contact customers with overdue payments, identify reasons for non-payment, and secure firm payment dates and amounts. You will drive collections and help ensure timely settlements.

The role requires high-volume outbound calling, accurate logging in CRM, and strict follow-up on promises, while adhering to scripts and fair-practice guidelines.

Qualifications

• Prior experience in collections or outbound calling.
• Fluent spoken English, Hindi and at least one regional language.
• Clear, confident and polite on the phone.
• Able to stay calm and firm with angry or evasive customers.
• Good negotiation and persuasion skills.
• Basic computer skills: dialer, CRM, Excel or Google Sheets.
• Disciplined about follow-ups and accurate record keeping.

Responsibilities

• Make a high volume of outbound calls every day to customers with overdue payments.
• Confirm you are speaking to the right person before discussing the dues.
• Find out the reason for non-payment and record it.
• Negotiate and take a promise-to-pay (PTP) with a specific date, amount and payment mode.
• Share the payment link and guide the customer through the payment.
• Follow up on every PTP on its due date, and again on broken promises.
• Log the outcome of every call in the CRM or dialer on the same day.
• Escalate disputes, fraud claims and hardship cases to the Team Lead.
• Meet daily and monthly targets on calls connected, PTPs taken and amount collected.
• Follow the approved script and fair-practice rules on every call.

Skills

Collections experience

Outbound calling

Multilingual English/Hindi/Regional

Communication skills

Negotiation

Follow-up discipline

Calm under pressure

Tools

Dialer software

CRM

Excel/Google Sheets

Job description

Job Title: Collections Tele-calling Executive

Contract Duration: 3 Months - 6 days working with a rotational week-off

Department: Operations Team

About Convin

Convin is building AI that turns customer conversations into measurable business outcomes. Founded by IIT Delhi alumni, Convin develops proprietary AI products that help B2C businesses engage customers across phone calls, WhatsApp, SMS, and website voice widgets. Convin’s AI products understand customer intent and determine the right channel, timing, message, and next action for every interaction.

Convin helps businesses turn customer interest into qualified leads, booked appointments, renewals, and completed payments. Convin is building for two demanding B2C markets, India and the United States. In India, we serve leading EdTech, retail, and BFSI businesses. In the United States, we help home service businesses turn more inquiries into booked jobs.

At Convin, every team contributes to solving real business problems. Whether you are building our products, taking them to market, growing customer relationships, or strengthening the organization behind them, your work will directly influence Convin’s growth and customer outcomes.

As Convin scales, you will have the opportunity to take ownership, work across India and US markets, and help shape the products, teams, and systems behind our growth. Convin is trusted by leading brands including Physics Wallah, SBI Life, Shaadi.com, Bajaj, Niva Bupa, Aditya Birla & RBL.

Highlights:

• Raised $6.5 million in Series A funding in 2024
• Ranked No. 6 on LinkedIn’s Top Startups 2025 list in India
• Ranked the 19th Best Software Company in India by G2

About the role:

You will call customers who have overdue payments and get them to pay. The job is to understand why the payment is late, agree a firm payment date and amount, and follow up until the money lands.

Responsibilities:

• Make a high volume of outbound calls every day to customers with overdue payments.
• Confirm you are speaking to the right person before discussing the dues.
• Find out the reason for non-payment and record it.
• Negotiate and take a promise-to-pay (PTP) with a specific date, amount and payment mode.
• Share the payment link and guide the customer through the payment.
• Follow up on every PTP on its due date, and again on broken promises.
• Log the outcome of every call in the CRM or dialer on the same day.
• Escalate disputes, fraud claims and hardship cases to the Team Lead.
• Meet daily and monthly targets on calls connected, PTPs taken and amount collected.
• Follow the approved script and fair-practice rules on every call.

Requirements:

Must have

• Prior experience in collections or outbound calling.
• Fluent spoken English, Hindi and at least one regional language.
• Clear, confident and polite on the phone.
• Able to stay calm and firm with angry or evasive customers.
• Good negotiation and persuasion skills.
• Basic computer skills: dialer, CRM, Excel or Google Sheets.
• Disciplined about follow-ups and accurate record keeping.

Good to have

• DRA certificate from IIBF.
• Additional regional languages.
• Working knowledge of collections terms such as DPD, bucket and PTP.