Walk-in | Tele Collection Executive

Wortgage Technologies Private Limited; Bengaluru; On-site; INR 180,000 - 300,000; Full time

Job summary

Wortgage Technologies Private Limited in Bengaluru seeks an energetic collection executive to manage outbound EMI recovery calls. You will educate customers on dues, penalties, and payment options, and negotiate settlements while maintaining RBI-compliant practices.

The role requires handling high call volumes and updating CRM with accurate data. Ideal candidates have 1–4 years in tele-collections, familiarity with higher DPDs/NPA, and strong communication skills in multiple languages.

Qualifications

• 1-4 years of tele-collections experience.
• Familiar with higher DPDs and NPA terminology.
• Strong written and verbal communication skills.

Responsibilities

• Make outbound collection calls to customers with overdue EMIs.
• Educate customers on outstanding dues, interest, penalties, and payment options.
• Negotiate and motivate customers to make payments promptly.
• Update call details, PTPs, and follow-ups in the system.
• Coordinate with field team for on-site visits when needed.
• Maintain daily productivity and monthly collection targets.
• Handle escalations professionally while adhering to RBI and policy.
• Identify fraud risks and escalate when appropriate.

Skills

Tele-collections

Negotiation

Communication

CRM proficiency

Data entry

Tools

CRM software

Job description

Role & responsibilities

• Make outbound collection calls to customers with overdue EMIs.
• Educate customers on outstanding dues, interest, penalties, and payment options.
• Negotiate and motivate customers to make payments promptly.
• Update call details, promises-to-pay (PTPs), and follow-up actions in the system.
• Coordinate with the field team when physical visits are needed.
• Maintain daily productivity targets and meet monthly collection goals.
• Handle escalations professionally while ensuring compliance with RBI and company policies.
• Identify fraud risks or suspicious patterns and escalates appropriately.

Preferred candidate profile

• 1 to 4 years of experience in tele-collections
• Worked on higher DPDs, NPA, freeze bkts
• Languages preferred- Hindi, Tamil, Kannada, Telugu, Malayalam
• Strong communication and negotiation skills.
• Basic understanding of lending/EMI processes is an advantage.
• Ability to work under pressure and handle a high call volume.
• Computer proficiency (CRM usage, data entry, etc.).