Call Center Executive

Lulu and Sky Brands Private Limited; South Delhi; On-site; INR 300,000 - 420,000; Full time

Job summary

Lulu and Sky Brands Private Limited in Delhi is seeking a dedicated customer support representative to handle inbound and outbound calls, provide accurate product information, and resolve queries. You will maintain records of interactions, strive for high satisfaction, escalate complex issues when needed, and work to meet daily and weekly targets in a fast-paced environment.

This role offers an opportunity to build positive relationships with customers and contribute to service excellence across

Qualifications

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and queries efficiently.
• Maintain records of customer interactions and feedback.
• Ensure customer satisfaction and build positive relationships.
• Escalate complex issues to the relevant department for quick resolution.
• Meet daily/weekly performance targets (calls, resolutions, satisfaction scores)

Job description

Key Responsibilities

Handle inbound and outbound customer calls in a professional manner.

Provide accurate information about products, services, and policies.

Resolve customer complaints and queries efficiently.

Maintain records of customer interactions and feedback.

Ensure customer satisfaction and build positive relationships.

Escalate complex issues to the relevant department for quick resolution.

• Meet daily/weekly performance targets (calls, resolutions, satisfaction scores)