Telecalling Executive

Everyou Consumer; Gurugram District; On-site; INR 240,000 - 300,000; Full time

Job summary

Everyou Consumer in Gurugram is seeking a Customer Support executive to join the team. You will handle customer calls, provide product information, and resolve queries to ensure high customer satisfaction.

You will maintain CRM records, identify customer needs, and collaborate with internal teams to resolve complex issues while delivering excellent after-sales service.

Qualifications

• Handle customer calls and resolve queries with a focus on after-sales service.
• Provide product information to customers over the phone.
• Identify customer needs and address them promptly to ensure satisfaction.
• Maintain accurate records of interactions using CRM software.
• Collaborate with internal teams to resolve complex issues.

Responsibilities

• Handle customer calls, resolve their queries, and provide excellent after-sales service.
• Provide product information to customers through phone conversations.
• Identify customer needs and address them promptly to ensure high levels of satisfaction.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues.

Job description

Roles and Responsibilities

• Handle customer calls, resolve their queries, and provide excellent after-sales service.
• Provide product information to customers through phone conversations.
• Identify customer needs and address them promptly to ensure high levels of satisfaction.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues.