Call Center Customer service Representative

Innovative Instruments & Controls; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Innovative Instruments & Controls in Chennai is seeking a customer support executive to handle inbound and outbound calls, respond to product inquiries and order statuses, and record interactions in the CRM.

You will coordinate with sales, service, and logistics to resolve requests, generate leads when needed, and maintain high levels of customer satisfaction while safeguarding confidential information.

Qualifications

• Excellent verbal and written communication required.
• Strong customer service orientation and interpersonal skills.
• Good listening and problem-solving abilities.
• Basic computer proficiency (MS Office, Email, CRM Software).
• Ability to multitask and work under pressure.
• Strong organizational and time management skills.
• Positive attitude with a customer-first approach.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Respond to customer inquiries regarding products, services, quotations, and order status.
• Resolve customer complaints efficiently and elevate complex issues when necessary.
• Record customer interactions accurately in the CRM system.
• Follow up with customers regarding inquiries, service requests, and feedback.
• Coordinate with sales, service, and logistics teams to ensure timely resolution of customer requests.
• Maintain high levels of customer satisfaction and service quality.
• Generate leads and schedule appointments for the sales team when required.
• Meet daily call handling, response time, and customer service targets.
• Maintain confidentiality of customer information.
• Stay updated on company products, services, and promotional offers.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Listening

Problem solving

Multitasking

Time management

Organizational skills

Positive attitude

Tools

MS Office

CRM Software

Job description

About the Role

Handle inbound and outbound customer calls professionally. Respond to customer inquiries regarding products, services, quotations, and order status. Resolve customer complaints efficiently and elevate complex issues when necessary. Record customer interactions accurately in the CRM system. Follow up with customers regarding inquiries, service requests, and feedback. Coordinate with sales, service, and logistics teams to ensure timely resolution of customer requests. Maintain high levels of customer satisfaction and service quality. Generate leads and schedule appointments for the sales team when required. Meet daily call handling, response time, and customer service targets. Maintain confidentiality of customer information. Stay updated on company products, services, and promotional offers.

Key Requirements

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Good listening and problem-solving abilities.
• Basic computer proficiency (MS Office, Email, CRM Software).
• Ability to multitask and work under pressure.
• Strong organizational and time management skills.
• Positive attitude with a customer-first approach.