Call Center Executive

Pulse Hospital; Jammu district; On-site; INR 150,000 - 270,000; Full time

Job summary

Pulse Hospital in Jammu and Kashmir is seeking a customer service representative to handle inquiries and resolve issues with professionalism. You will provide attentive service, ensuring patient satisfaction across interactions and transactions.

You will work effectively in a team to achieve common goals, stay updated with industry trends, and identify opportunities to improve processes and procedures. This frontline role supports efficient hospital operations and compassionate care.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Stay updated with industry trends and developments.
• Identify opportunities to improve processes and procedures.

Job description

Key Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Maintain accurate records of customer interactions and transactions.
• Stay updated with industry trends and developments.
• Identify opportunities to improve processes and procedures.