Call Centre Executive-Digital Sales

Sarvodayahospital; Faridabad District; On-site; Full time

Job summary

A healthcare service provider is looking for a candidate to manage inbound and outbound calls professionally. Responsibilities include addressing customer queries and complaints, providing accurate information about products and services, and maintaining detailed records of interactions. The role requires achieving daily call targets and ensuring customer satisfaction. The position involves rotational shifts and a 6-day workweek, aligning with company policies.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Address customer queries, complaints, and requests promptly.
• Provide accurate information about products/services.

Job description

Job Description

Key Responsibilities

• Handle inbound and outbound calls in a professional manner
• Address customer queries, complaints, and requests promptly
• Provide accurate information about products/services
• Maintain detailed records of customer interactions
• Follow communication scripts and company guidelines
• Escalate complex issues to the concerned department
• Achieve daily/weekly call targets and KPIs
• Ensure customer satisfaction and build long-term relationships
• Rotational shifts (Day/Night)
• 6-day working week (depending on company policy)