Customer Service Representative

Quess IT Solutions; Gurugram District; On-site; INR 300,000 - 450,000; Full time

Job summary

Quess IT Solutions in Gurugram, India, is seeking dedicated customer support professionals to join our call center team. The role focuses on handling inbound and outbound calls, delivering prompt and accurate information about products, services, and processes, and ensuring high-quality customer service.

As a member of our support staff, you will resolve queries, complaints, and requests, document interactions in the system, and coordinate with internal teams to resolve issues.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and requests effectively.
• Provide accurate information about products, services, and processes.
• Maintain call quality and achieve performance targets.
• Document customer interactions in the system.
• Follow company policies, quality standards, and compliance guidelines.
• Coordinate with internal teams for issue resolution

Job description

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and requests effectively.
• Provide accurate information about products, services, and processes.
• Maintain call quality and achieve performance targets.
• Document customer interactions in the system.
• Follow company policies, quality standards, and compliance guidelines.
• Coordinate with internal teams for issue resolution