Customer Service Executive

HireU Global Staffing; Mohali; On-site; INR 279,000 - 335,000; Full time

Job summary

HireU Global Staffing in Mohali, India is seeking a customer service executive to handle inbound and outbound calls, resolve queries, and maintain a professional, helpful tone. You will follow up when required, record interactions accurately, and strive to meet quality, productivity, and customer service expectations in a fast-paced contact center.

Freshers are welcome; rotational shifts apply, offering a steady monthly compensation of 25k to 30k INR.

Qualifications

• Must have clear spoken English with good listening skills.
• Ability to understand queries and provide effective solutions.
• Confident, enthusiastic and customer-focused demeanor.
• Willingness to work in rotational shifts and adapt to schedules.

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Resolve customer queries and provide accurate solutions.
• Maintain a helpful tone and excellent communication.
• Follow up on issues when required to ensure resolution.
• Record interactions accurately in the system.
• Meet quality, productivity and customer service standards.

Skills

Good English communication

Listening & problem solving

Confident & enthusiastic

Customer first attitude

Rotational shifts

Job description

Key Responsibilities

• Handle Inbound Calls & Outbound calls.
• Resolve Queries & Provide Solutions.
• Maintain Professional & helpful tone.
• Follow up When Required.
• Record Interactions Accurately.
• Meet Quality Productivity & Customer Service Expectations.

Skills Required

• Good English Communication Skills.
• Listening & problem solving abilities.
• Confident & Enthusiastic Personality.
• Customer First Attitude.
• Comfortable with Rotational Shifts.

Perks

• 25000-30000 per month

Experience

• Freshers are also welcome.

Rotational Shifts.