Customer Support Associate

Invoq Loop Insurance Brokers; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

Invoq Loop Insurance Brokers is looking for a dedicated customer support representative to assist clients primarily via phone and email. Responsibilities include managing customer queries, providing solutions, and guiding customers through claim submission processes.

The ideal candidate will have call center experience, fluency in English and Hindi, and strong communication skills. This position requires the ability to work in rotational shifts, ensuring high levels of customer satisfaction at all times.

Qualifications

• Prior experience in a call center (BPO environment) is mandatory.
• Proven customer support experience in healthcare, insurance, or hospital claim services.
• Customer-first mindset with the ability to adapt to different customer personalities.

Responsibilities

• Answer customer queries via phone and email.
• Manage support for claim-related queries.
• Provide accurate product information while resolving concerns.

Skills

Customer support experience

Strong phone handling skills

Fluency in English and Hindi

Ability to multitask

Excellent communication skills

Job description

Responsibilities

• Answer customer queries in a positive and effective manner, primarily over phone (voice process) and via email
• Identify and assess customers’ needs to achieve high levels of satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within defined timelines, and follow up to ensure resolution
• Manage end-to-end support for claim-related queries, including coordination with hospitals, insurance teams, and customers
• Guide customers on claim submission requirements, approvals, and timelines
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage and support customers
• Provide accurate product and service information while resolving customer concerns
• Resolve product or service issues by clarifying complaints, identifying root causes, selecting the best solution, and ensuring timely closure

What We Are Looking For

• Prior experience in a call center (BPO environment) is mandatory
• Proven customer support experience, preferably in healthcare, insurance, or hospital claim services
• Strong phone handling skills with active listening (voice process role)
• Fluency in English and Hindi (mandatory)
• Customer-first mindset with the ability to adapt/respond to different customer personalities
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Willingness to work in rotational shifts with rotational week offs (6 days working)