Customer Service Executive

Swati Management Services; Thane, Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Swati Management Services in Thane, Maharashtra seeks a customer support executive to handle healthcare appointment bookings. You will communicate in English and Hindi, assist clients, and promote relevant services.

This full-time role requires rotating shifts and week-offs, immediate joiners preferred, and a focus on providing a polite, professional, and satisfactory customer experience while meeting service and sales targets.

Qualifications

• Freshers and experienced candidates can apply.
• Good communication skills in English and Hindi are required.
• Candidates should be comfortable with rotational shifts and rotational week-offs.
• Immediate joiners will be preferred.

Responsibilities

• Handle customer calls in English and Hindi.
• Assist customers with healthcare appointment bookings.
• Understand customer requirements and provide accurate information.
• Promote relevant healthcare services and convert enquiries into bookings.
• Maintain proper records of customer interactions and follow-ups.
• Ensure a polite, professional, and satisfactory customer experience.
• Meet assigned service and sales targets.

Job description

Roles & Responsibilities

• Handle customer calls in English and Hindi.
• Assist customers with healthcare appointment bookings.
• Understand customer requirements and provide accurate information.
• Promote relevant healthcare services and convert enquiries into bookings.
• Maintain proper records of customer interactions and follow-ups.
• Ensure a polite, professional, and satisfactory customer experience.
• Meet assigned service and sales targets.

Eligibility

• Freshers and experienced candidates can apply.
• Good communication skills in English and Hindi are required.
• Candidates should be comfortable with rotational shifts and rotational week-offs.
• Immediate joiners will be preferred.

Shift Timings

• 7:00 AM4:00 PM
• 1:00 PM–10:00 PM

Week-Off

Rotational

Joining

Immediate joiners preferred.