Customer Service Executive

Jobs Territory; India; On-site; INR 300,000 - 540,000; Full time

Job summary

Jobs Territory in India is seeking a customer support professional to handle inquiries via calls, email, and chat, and to guide users through Visit Health services. You will resolve issues, document interactions in CRM, and collaborate with Operations, Sales, Claims, Tech.

Ideal candidates have a graduate degree, 2+ years in customer service (healthcare a plus), excellent English and Hindi communication, and proficiency in MS Office and CRM tools.

Qualifications

• Graduate in any discipline.
• 2+ years of experience in customer service.
• Fluent in English and Hindi (written & verbal).
• Proficiency in MS Office and CRM tools.

Responsibilities

• Handle incoming calls, emails, and chat support to resolve customer queries promptly.
• Guide customers through the usage of the company's app and services.
• Address complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain accurate records of customer interactions and transactions in CRM tools.
• Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.
• Educate customers on new offerings, promotions, and features of Visit Health.
• Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.
• Collect and share customer feedback to improve processes and services.

Skills

Customer support

CRM tools

MS Office

Multitasking

Communication (Eng/Hi)

Education

Bachelor's degree

Tools

CRM software

Job description

Role & responsibilities

• Handle incoming calls, emails, and chat support to resolve customer queries promptly.
• Guide customers through the usage of the company's app and services.
• Address complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain accurate records of customer interactions and transactions in CRM tools.
• Collaborate with internal teams (Operations, Sales, Claims, Tech) to resolve customer issues.
• Educate customers on new offerings, promotions, and features of Visit Health.
• Meet daily/weekly performance targets on response time, resolution rate, and customer satisfaction.
• Collect and share customer feedback to improve processes and services.

Preferred candidate profile

• Graduate in any discipline (preferred: Healthcare, Business, or related fields).
• 2+ years of experience in Customer Service / Customer Support (healthcare experience is a plus).
• Excellent communication skills in English and Hindi (both written & verbal).
• Strong problem-solving skills with empathy and patience.
• Proficiency in MS Office, CRM tools, and basic digital applications. Ability to multitask, prioritize, and manage time effectively.