Customer Support Executive

Bima Grow; Jodhpur; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Growth-oriented environment

Fast-growing company

Performance-based incentives

Job summary

Bima Grow seeks a proactive Customer Support Executive to handle calls and support inquiries in Jodhpur. You will ensure a smooth user experience, resolve issues, and engage customers across touchpoints.

The role requires telecalling experience, strong communication in Hindi and basic English, and the ability to work under pressure while meeting timely responses. Proficiency with CRM tools and collaboration with internal teams are essential.

Qualifications

• Proven experience in telecalling and customer support.
• Strong communication skills in Hindi and basic English.
• Ability to listen, problem-solve and manage timelines.
• Familiarity with CRM tools and computer operations.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Assist customers with product/service-related queries.
• Provide accurate information and resolve customer issues.
• Follow up with leads and existing customers for support and engagement.
• Maintain records of customer interactions in CRM software.
• Coordinate with internal teams for issue resolution.
• Ensure high customer satisfaction and retention.

Skills

Telecalling experience

Customer support

Communication skills

Hindi + Basic English

CRM tools

Tools

CRM software

Job description

We are looking for a proactive and customer-focused Customer Support Executive who can handle customer queries, provide timely solutions, and ensure a smooth user experience. The ideal candidate should have strong telecalling experience and good communication skills.

Key Responsibilities

• Handle inbound and outbound customer calls professionally
• Assist customers with product/service-related queries
• Provide accurate information and resolve customer issues
• Follow up with leads and existing customers for support and engagement
• Maintain records of customer interactions in CRM/software
• Coordinate with internal teams for issue resolution
• Ensure high customer satisfaction and retention

Required Skills

• Proven experience in telecalling / customer support
• Strong communication skills (Hindi + Basic English)
• Good listening and problem-solving ability
• Basic knowledge of CRM tools / computer operations
• Ability to handle pressure and meet response timelines

Preferred Qualifications

• Experience in Insurance or Software industry (SaaS)
• Understanding of customer lifecycle and support processes
• Familiarity with lead handling and follow-ups

Salary

• As per experience + Incentives

Why Join Us

• Growth-oriented work environment
• Opportunity to work in a fast-growing company
• Performance-based incentives