Telecalling Executive

DR.S.K.JAINS BURLINGTON CLINIC PRIVATE LIMITED; India; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

Internet reimbursement

Leave encashment

Paid sick time

Job summary

DR.S.K.JAINS BURLINGTON CLINIC PRIVATE LIMITED in Delhi is seeking a confident telecaller to handle inbound and outbound calls, guide patients, and convert inquiries into appointments.

The role requires excellent communication, empathy for health concerns, and a result‑driven mindset. Experience in telecalling or healthcare counseling is a plus.

You will work six days a week with a fixed shift, and receive a competitive salary plus performance rewards in a supportive environment.

Qualifications

• Excellent communication and listening abilities.
• Ability to persuade and guide patients with empathy.
• Fluency in Hindi; basic English required.

Responsibilities

• Handle incoming patient inquiries via calls and follow-ups.
• Make outbound calls to potential leads and existing patients.
• Explain clinic services clearly, professionally, and reassuringly.
• Convert leads into confirmed appointments.
• Maintain accurate call records and update CRM.
• Coordinate with doctors and front desk for scheduling.
• Address patient concerns with confidentiality and professionalism.

Skills

Communication skills

Persuasion

Hindi language

Basic English

Tools

CRM software

Job description

Role & responsibilities

Preferred candidate profile

Job Description:

Job Summary

We are looking for a confident and persuasive telecaller to handle inbound and outbound calls, guide patients, and convert inquiries into appointments. The ideal candidate should have excellent communication skills, empathy while dealing with sensitive health concerns, and a result-driven mindset.

Key Responsibilities

• Handle incoming patient inquiries via calls and follow-ups
• Make outbound calls to potential leads and existing patients
• Explain clinic services in a clear, professional, and reassuring manner
• Convert leads into confirmed appointments
• Maintain accurate call records and update CRM regularly
• Coordinate with doctors and front desk staff for scheduling
• Address patient concerns with confidentiality and professionalism

Requirements

• Experienced candidate preferred
• Strong communication and persuasion skills (Hindi & basic English required)
• Prior experience in telecalling, sales, or healthcare counseling is a plus
• Ability to handle sensitive topics with maturity and discretion
• Basic knowledge of computers and CRM tools
• Target-oriented with a positive attitude

Preferred Skills

• Experience in healthcare or wellness industry
• Good listening skills and patience
• Ability to build trust quickly with callers

Salary & Benefits

• Competitive fixed salary + performance-based incentives
• Growth opportunities within the organization
• Supportive work environment

Working Hours

• 6 days a week (with one weekly off)
• Fixed shift (details to be discussed during interview)

Job Types: Full-time, Permanent

Benefits:

• Internet reimbursement
• Leave encashment
• Paid sick time

Ability to commute/relocate:

• Karol Bagh, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Perks and benefits

• Annual bonus