Call Center Executive

Joint Trip Hospitality India Private Limited; Bengaluru; On-site; INR 300,000 - 450,000; Full time

Job summary

Joint Trip Hospitality India Private Limited in Bengaluru is seeking a customer service professional to handle inbound calls, address queries via phone and email, and deliver proactive, courteous support. The role emphasizes listening, empathy, and prompt issue resolution, with targets for call handling and sales conversion.

Prior call center experience in sales/reservations is preferred. This on-site position offers daily performance-based goals within a fast-paced hospitality contact center

Responsibilities

• Handle inbound calls from customers to resolve their queries and concerns.
• Attend to client queries via phone calls and emails in a proactive, courteous and prompt manner.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.
• Meet daily/weekly targets set by management for call handling, sales conversion rates, and other performance metrics.
• Previous experience in call center environment in a sales and reservations environment

Job description

Roles and Responsibilities

• Handle inbound calls from customers to resolve their queries and concerns.
• Attend to client queries via phone calls and emails in a proactive, courteous and prompt manner.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions promptly.
• Meet daily/weekly targets set by management for call handling, sales conversion rates, and other performance metrics.
• Previous experience in call center environment in a sales and reservations environment