Call Center Executive

Medanta; Dadri; On-site; INR 300,000 - 520,000; Full time

Job summary

Medanta in India is seeking a Hospital Customer Support executive to manage patient inquiries and deliver information about hospital services. You will engage with patients and their families with empathy and professionalism, ensuring clear communication and personalized assistance.

You will also meet daily call targets, resolve complaints, and document interactions in the CRM system to help improve service quality.

Qualifications

• Effective communication with patients and families is essential.
• Empathy and professionalism must be shown in every interaction.
• Strong customer service orientation and ability to handle inquiries.

Responsibilities

• Handle inbound and outbound inquiries and provide detailed information about the services.
• Handle customer complaints and follow-ups.
• Maintain excellent communication, empathy, and professionalism while interacting with patients and families.
• Achieve daily/weekly call targets and conversion goals.
• Record call details, patient interactions, and follow-ups accurately in the CRM system.
• Ensure high levels of patient satisfaction and service quality through effective engagement.
• Any other ad hoc duties related to hospital operations assigned by supervisor

Skills

Communication skills

Empathy

Customer service

Education

Graduate in any discipline

Tools

CRM software

Job description

Role & responsibilities

• Handle inbound/Outbound inquiries and provide detailed information about the services.
• Handling customer complaints and follow-ups
• Maintain excellent communication, empathy, and professionalism while interacting with patients and families.
• Achieve daily/weekly call targets and conversion goals.
• Record call details, patient interactions, and follow-ups accurately in the CRM system.
• Ensure high levels of patient satisfaction and service quality through effective engagement.
• Any other ad hoc duties related to hospital operations assigned by supervisor

Preferred candidate profile

Qualification- Graduate in any discipline