Call Center Executive

Ibus Networks; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Ibus Networks in Bengaluru, Karnataka, is seeking a dedicated customer support representative to handle inquiries and resolve issues professionally. The role centers on delivering exceptional service and ensuring customer satisfaction.

You will work effectively in a team, apply problem-solving skills to address complex problems, and maintain accurate records of interactions. Ongoing product knowledge updates will also be part of the job.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Utilize problem-solving skills to address complex issues.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service and ensure satisfaction.
• Work effectively in a team to achieve common goals.
• Utilize problem-solving skills to address complex issues.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services.