Business Manager - Tele Sales- IndiaMart

IndiaMART; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

IndiaMART is seeking a capable leader to manage a team of 20-30 professionals. The role focuses on planning, forecasting, and achieving fortnightly and monthly client retention targets within an assigned client set.

You will build professional client relationships, hire and train team members, ensure development plans are fulfilled, and promptly resolve client complaints while assisting the field sales team through follow-ups and revenue targets. Daily client calls are expected.

Responsibilities

• The position holder will be managing a team of 20-30 individuals.
• Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients.
• Build and manage productive, professional relationships with clients.
• Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs.
• Ensure prompt resolution of client complaints.
• Assist the field sales team in achieving revenue and client retention targets by systematic follow-up time bound closures.
• Daily 08-10 meaningful telephone/video calls with client.

Job description

• The position holder will be managing a team of 20-30 individuals.
• Accurately plan, forecast, and achieve fortnightly, monthly client retention targets in the assigned set of clients.
• Build and manage productive, professional relationships with clients.
• Hire, Train, and Retain your team. Formulate their developmental plan and ensure fulfilment of their training needs.
• Ensure prompt resolution of client complaints.
• Assist the field sales team in achieving revenue and client retention targets by systematic follow-up time bound closures.
• Daily 08-10 meaningful telephone/video calls with client.