Branch Manager- IndiaMART | Delhi/NCR

IndiaMART; Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IndiaMART in Delhi is seeking a skilled Team Lead to manage a 20-30 member team and drive client retention across assigned accounts. The role focuses on building relationships, training and developing staff, resolving client issues, supporting sales, and conducting frequent client meetings to achieve business outcomes.

The candidate will lead a team, implement development plans, and ensure high performance to align with business goals and client expectations.

Qualifications

• Male Candidate
• Team handling experience of 10+ team members in last 2 yrs

Responsibilities

• Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals.
• Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio.
• Build and nurture strong, professional relationships with clients to drive longterm engagement.
• Hire, train, and retain team members by formulating development plans and addressing their training needs.
• Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty.
• Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures.
• Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

Skills

Team management

Job description

Job Responsibilities:

• Lead and manage a team of 20-30 members, ensuring high performance and alignment with business goals.
• Strategically plan, forecast, and achieve fortnightly and monthly client retention targets across the assigned client portfolio.
• Build and nurture strong, professional relationships with clients to drive longterm engagement.
• Hire, train, and retain team members by formulating development plans and addressing their training needs.
• Ensure swift and effective resolution of client issues to maintain satisfaction and loyalty.
• Support the field sales team in meeting revenue and retention targets through structured follow-ups and timely deal closures.
• Conduct 23 in-person client meetings daily to strengthen relationships and drive business outcomes.

Preferred Candidates

• Male Candidate
• Team handling experience of 10+ team members in last 2 yrs