Branch Operations Manager| Thallarevu

CSB Bank; Kakinada; On-site; INR 350,000 - 600,000; Full time

Job summary

CSB Bank in India seeks an experienced Branch Operations professional to manage daily branch functions, ensuring strict adherence to KYC/AML and RBI norms while supporting customer service excellence.

You will handle cash, vault and reconciliations, oversee account openings with CKYC uploads, monitor service metrics, and participate in audits. The role also includes cross-selling insurance/investments and staff training on updated processes.

Qualifications

• 3 to 9 years of branch ops experience.
• Certifications: JAIIB/CAIIB preferred.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Skills

Branch operations

Cash handling

KYC/AML adherence

Education

JAIIB/CAIIB

Tools

CKYC uploads

Job description

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in‑line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Certifications: Preferred - JAIIB/CAIIB

Job Info

• Job Identification 1135557
• Posting Date 09/10/2026, 12:00 AM
• Locations Door No 1 421 Grd Floor Main Rd, Thallarevu, Andhra Pradesh, 533464, IN