Branch Operations Manager| Kannur

CSB Bank

Kannur

On-site

INR 350,000 - 600,000

Full time

14 days+

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Job summary

CSB Bank in Kannur, Kerala, invites applications for a Branch Operations role handling cash, vault, accounts opening and service requests. You will ensure KYC/AML compliance, accurate CKYC uploads, and strong audit-ready records while coordinating with sales and service teams to enhance customer experience.

The role emphasizes daily controls, service metrics, and timely audits, with opportunities to cross-sell insurance/investments and promote digital banking to new customers.

Qualifications

3-9 years of branch operations experience.
JAIIB/CAIIB certification preferred.

Responsibilities

Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
Ensure accurate account opening/KYC with CKYC uploads and documentation quality
Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
Prepare for audits/inspections; maintain records and resolve observations on time
Cross‑sell insurance/investments and activate digital banking for all new customers
Train frontline on process updates and compliance requirements
Inventory management of customer Deliverables and gold loan packets.

Skills

Branch operations

Banking operations

Customer service

Education

JAIIB/CAIIB

Job description

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
Ensure accurate account opening/KYC with CKYC uploads and documentation quality
Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
Prepare for audits/inspections; maintain records and resolve observations on time
Cross‑sell insurance/investments and activate digital banking for all new customers
Train frontline on process updates and compliance requirements
Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Certifications: Preferred - JAIIB/CAIIB

Job Info