Branch Operations Manager

CSB Bank; Mayiladuthurai; On-site; INR 450,000 - 750,000; Full time

Job summary

CSB Bank in Tamil Nadu is seeking a Branch Operations Manager in Mayiladuthurai. You will oversee daily branch operations, cash management, account openings, and service requests while ensuring KYC/AML and RBI audit compliance, partnering with sales and service teams to enhance customer experience.

Responsibilities include managing cash, vault and ATM operations, CKYC documentation, and tracking service metrics; you will train staff and promote digital onboarding for new customers.

Qualifications

• Graduate; Banking certifications preferred.
• Experience 3 to 9 years in branch operations.
• Knowledge of KYC/AML, RBI and Audit norms.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Education

Graduate

Banking certifications preferred

Job description

Branch Operations Manager

Sirkali Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Experience

3 to 9 years (branch ops)

Qualifications

Graduate; Banking certifications preferred

Certifications

Preferred - JAIIB/CAIIB

Experience Level Mid Level