Branch Operations Manager

Axis Bank; Tandur; On-site; INR 520,000 - 1,050,000; Full time

Job summary

Axis Bank in Tandur, Telangana, seeks a capable branch operations professional to oversee daily cash, clearing, transfers, and customer service, directing a team of tellers and customer service officers.

You will resolve customer issues, strengthen relationships, drive account growth, ensure regulatory compliance, and monitor risks across vault, AML controls, and transaction reports.

Responsibilities

• Resolve customer complaints and issues maintaining high service standards
• Establish and strengthen customer relationships to generate sustained business
• Achieve growth in account balances and cross-sell targets
• Maintain cash balance as per Cash Retention Limit
• Monitor leakage of income, office accounts and anti-money laundering controls
• Ensure compliance with banking rules, regulations and procedures; review vault register and overdue management
• Review branch operations reports and track exceptional transactions

Job description

Role & responsibilities

Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.

• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen all key customer relationships to generate sustained business
• Ensure growth in account balances and achievement of aggregate cross sell points target
• Ensure maintenance of cash balance as per Cash Retention Limit
• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions.

Preferred candidate profile

Candidates with the similar experience will be preferred