Branch Operations Manager

Axis Bank; Ankleshwar; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Axis Bank is seeking a Branch Operations Head to oversee branch operations, cash management, customer service, and compliance. The role focuses on directing tellers and sales officers, achieving branch targets, and maintaining risk controls. Strong leadership and regulatory knowledge are essential for success.

The position requires graduation or MBA, along with NCFM and AMFI certifications, to manage competitive banking operations and customer relationships effectively.

Qualifications

• Graduation / Post-Graduation from a recognized institute (MBA preferred)
• KNOWLEDGE OF banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication in English and local language
• Ability to manage risk and deliver results under pressure

Responsibilities

• Direct daily operations of cash, clearing, transfers (ECS/RTGS/NEFT), SB, CD, FDR, deposits and account opening.
• Ensure customer complaints are resolved with high service standards.
• Develop and strengthen key customer relationships to generate business.
• Drive growth in account balances and cross-sell targets.
• Ensure compliance with banking rules and vault duties; monitor audits and reports.

Skills

Banking knowledge

Regulatory knowledge

Communication skills

Education

MBA or Graduation/Post-Graduation

NCFM Certification

AMFI Certification

Job description

About the Role:

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branchs financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Key Responsibilities

• Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen all key customer relationships to generate sustained business
• Ensure growth in account balances and achievement of aggregate cross sell points target
• Ensure maintenance of cash balance as per Cash Retention Limit
• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audit processes and attend audit queries immediately
• Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications:

Optimal qualification for success on the job is:

• Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
• NCFM and AMFI Certifications

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skill in both English and the local language
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines