Branch Operations Manager Ambajipeta

CSB Bank; Konaseema; On-site; INR 350,000 - 550,000; Full time

Job summary

CSB Bank in Konaseema, Andhra Pradesh is seeking a Branch Operations professional to oversee operations, monitor service quality, ensure regulatory compliance, and implement internal controls for efficient service delivery and customer experience.

The role covers daily ops controls (cash, vault, ATM, EOD), KYC with CKYC uploads, service-metric tracking, audits preparation, cross-selling insurance/investments, and frontline training on process updates and compliance.

Qualifications

• Experience: 3 to 9 years (branch ops)
• Qualifications: Graduate; Banking certifications preferred
• Certifications: Preferred - JAIIB/CAIIB

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Education

Graduate

Job description

Job Description:

To manage branch operations through monitoring of operational activities, evaluation of service quality, adherence to regulatory and compliance requirements, and implementation of operational controls to ensure efficient service delivery and customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB