Branch Operations Manager Krishna

CSB Bank; India; On-site; INR 350,000 - 700,000; Full time

Job summary

CSB Bank is seeking a branch operations professional to manage daily cash, vault, ATM, and service requests, ensuring KYC/AML compliance and RBI audit adherence. You will work with sales and service teams to enhance customer experience and drive efficiency.

Responsibilities span daily reconciliation, account opening with CKYC uploads, and maintaining records to pass audits. A focus on cross-selling insurance/investments and promoting digital banking will be essential.

Qualifications

• 3–9 years of experience in branch operations.
• Graduate degree; banking certifications preferred.
• JAIIB/CAIIB certification preferred.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing branch customers and maintaining branch operations in line with audit/compliance requirements.

Skills

Cash Handling

KYC/AML

Audit Compliance

Branch Operations

Customer Service

Cross-selling

Education

Graduate

Tools

CKYC Uploads

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB