Branch Operations Manager

CSB Bank; Belagavi District; On-site; INR 550,000 - 900,000; Full time

Job summary

CSB Bank is seeking a Branch Operations Manager in Belagavi to oversee daily branch operations, including cash handling, account opening, and service requests. The role emphasizes strict KYC/AML adherence and RBI/audit compliance while partnering with sales and service teams to elevate customer experience.

Responsibilities include managing cash/ATM operations, ensuring documentation quality, tracking metrics, and conducting audits.

Qualifications

• Graduate degree required.
• Banking certifications preferred.
• JAIIB/CAIIB certification advantageous.

Responsibilities

• Own daily branch operations including cash, clearing, account opening, and service requests.
• Ensure adherence to KYC/AML, RBI and audit norms.
• Collaborate with sales and service teams to enhance customer experience.
• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Maintain audits/inspections readiness; keep records and address observations.

Skills

Cash handling

KYC/AML compliance

Audit/compliance

Customer service

Process adherence

Education

Graduate

Banking certifications

JAIIB/CAIIB

Job description

Branch Operations Manager| Belagavi Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Experience Level Mid Level