Branch Operations Manager

CSB Bank; Jharkhand; On-site; INR 600,000 - 900,000; Full time

Job summary

CSB Bank - Manika branch is seeking a Branch Operations Manager to oversee day-to-day operations, including cash handling, account openings, and service requests, while ensuring strict KYC/AML, RBI, and audit compliance. The role collaborates with sales and service teams to enhance customer experience.

The ideal candidate has 3–9 years of branch ops experience, a graduate degree, and banking certifications (JAIIB/CAIIB) are preferred.

Qualifications

• Experience: 3 to 9 years in branch ops
• Graduate degree; Banking certifications preferred
• Preferred certifications: JAIIB/CAIIB

Responsibilities

• Owns daily branch operations including cash, clearing, account opening, and service requests.
• Ensures strict adherence to KYC/AML, RBI and audit norms.
• Partners with sales and service teams to enhance customer experience.
• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Skills

Branch operations

KYC/AML compliance

Customer service

Team collaboration

Auditing

Education

Graduate

Banking certifications preferred

JAIIB/CAIIB

Tools

CKYC uploads

Reconciliation software

Job description

Branch Operations Manager | Manika

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Experience

Experience: 3 to 9 years (branch ops)

Qualifications & Certifications

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Experience Level Mid Level