Branch Operations Manager Parvathipuram

CSB Bank; Parvathipuram; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank in India seeks an experienced Branch Operations executive to manage daily cash, vault, ATM, and end-of-day controls while ensuring strict compliance with KYC/AML and RBI norms.

You will open accounts with CKYC uploads, maintain audit-ready records, monitor service metrics, and support cross-selling of insurance and digital banking.

Join a team focused on accuracy, process improvement, and customer experience in a fast-paced banking environment.

Qualifications

• Experience in branch operations and customer service.
• Knowledge of KYC/AML and RBI/audit norms.
• Experience with CKYC uploads and documentation quality.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Serve branch customers and maintain operations in line with audit compliance
• Ensure accurate account opening/KYC with CKYC uploads
• Track service metrics (TAT, FTR, complaints) and RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer deliverables and gold loan packets.

Skills

Branch operations

Compliance & KYC

Customer service

Audit readiness

Education

Graduate

Job description

Job Description: Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB