Branch Operations Manager

Utkarsh Small Finance Bank; Jaisalmer; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Utkarsh Small Finance Bank in Rajasthan seeks a Branch Operations Manager responsible for branch operations including sales, service, and compliance with bank policies. You will drive daily activities to meet business targets and ensure seamless customer experience.

The role requires handling RTGS/NEFT/DD requests, resolving complaints, ensuring KYC/AML/CFT compliance, supervising tellers and customer service officers, and coordinating with ATM providers and back-office processes.

Responsibilities

• Responsible for branch operations, which includes sales, operations and customer service, ensuring strict compliance with Bank's policies and procedures.
• Responsible for meeting the branch business targets.
• Solving day to day customer request-RTGS, NEFT, DEMAND DRAFTS, also handling Customer complaints
• Ensuring that the branch adheres to all regulatory requirements and guidelines such as Know Your Customer (KYC)”, “Anti Money Laundering (AML)”, “Combating the Financing of Terrorism (CFT)”,etc., at all times
• Rendering excellent Customer Service and ensure their needs are understood and met through the various financial product offerings of the bank.
• Establishes and administers a wide variety of banking services for the receipt, disbursement and investments including affirmation and reconciliation of investment trading and income activity, asset allocation activities, and allocation of investment income.
• Plans, manages, and directs the banking operations of the branch.
• Authorize transactions above Tellers limits within the approved limit by reference to the instruments and supporting vouchers to ensure their validity and correctness.
• Co-ordinate with outsourced service providers regarding functioning of Branch ATM's (Onsite and Offsite).
• Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Correspondent Bank DD"s, Travellers Cheques, Travel Cards, Passbooks, Withdrawal Slips, Bank stamps, etc.
• Supervise the performance of Customer Service Officers (Tellers), Sales Executives, to ensure optimum productivity and high quality service in order to provide a range of general banking services to customers.
• Immediate joiners are more preferred

Skills

Customer service

Sales

Regulatory compliance

Team supervision

Job description

• Responsible for branch operations, which includes sales, operations and customer service, ensuring strict compliance with Bank's policies and procedures.
• Responsible for meeting the branch business targets.
• Solving day to day customer request-RTGS, NEFT, DEMAND DRAFTS, also handling Customer complaints
• Ensuring that the branch adheres to all regulatory requirements and guidelines such as Know Your Customer (KYC)”, “Anti Money Laundering (AML)”, “Combating the Financing of Terrorism (CFT)”,etc., at all times
• Rendering excellent Customer Service and ensure their needs are understood and met through the various financial product offerings of the bank.
• Establishes and administers a wide variety of banking services for the receipt, disbursement and investments including affirmation and reconciliation of investment trading and income activity, asset allocation activities, and allocation of investment income.
• Plans, manages, and directs the banking operations of the branch.
• Authorize transactions above Tellers limits within the approved limit by reference to the instruments and supporting vouchers to ensure their validity and correctness.
• Co-ordinate with outsourced service providers regarding functioning of Branch ATM's (Onsite and Offsite).
• Responsible for Control over Stationery usage and safe-keeping of security items such as Demand Drafts, Correspondent Bank DD\"s, Travellers Cheques, Travel Cards, Passbooks, Withdrawal Slips, Bank stamps, etc.

Supervise the performance of Customer Service Officers (Tellers), Sales Executives, to ensure optimum productivity and high quality service in order to provide a range of general banking services to customers.

Preferred candidate profile

Immediate joiners are more preferred