Branch Operations Manager

Mahindra Finance; Namsai; On-site; INR 500,000 - 700,000; Full time

Job summary

Mahindra Finance in India is seeking a Branch Operations professional to oversee daily branch activities, ensure policy adherence, and support customer onboarding.

The role emphasizes cash management, documentation accuracy, regulatory compliance, and risk controls, with collaboration across teams and vendor coordination to maintain branch infrastructure.

Ideal candidates have 3+ years of experience in banking or financial services and a strong grasp of audit requirements and internal controls.

Qualifications

• Graduate/Postgraduate with 3+ years of experience in branch operations, banking, NBFC, or financial services.
• Strong knowledge of branch operations, cash management, documentation, and process compliance.
• Well-versed in audit requirements, regulatory guidelines, and risk management practices.

Responsibilities

• Ensure smooth day-to-day branch operations and adherence to company policies and processes.
• Monitor cash management, documentation, and transaction accuracy within the branch.
• Maintain regulatory compliance, audit readiness, and operational risk controls.
• Support business teams with timely customer onboarding and service delivery.
• Manage branch administration, vendor coordination, and infrastructure requirements.

Skills

Branch operations knowledge

Cash handling & cash management

Documentation accuracy

Process compliance

Audit readiness

Regulatory guidelines

Risk management practices

Education

Graduate/Postgraduate

Job description

Role & responsibilities

• Ensure smooth day-to-day branch operations and adherence to company policies and processes.
• Monitor cash management, documentation, and transaction accuracy within the branch.
• Maintain regulatory compliance, audit readiness, and operational risk controls.
• Support business teams with timely customer onboarding and service delivery.
• Manage branch administration, vendor coordination, and infrastructure requirements.

Preferred candidate profile

• Graduate/Postgraduate with more than 3 years of experience in branch operations, banking, NBFC, or financial services.
• Strong knowledge of branch operations, cash management, documentation, and process compliance.
• Well-versed in audit requirements, regulatory guidelines, and risk management practices.