Branch Operations Manager Vanjipalayam

CSB Bank; Tiruppur; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

CSB Bank in Tiruppur, India, is seeking a Branch Operations professional to manage daily operations, ensure KYC/AML compliance, and collaborate with sales and service teams to enhance customer experience.

The role includes handling cash and vault controls, account opening with CKYC uploads, and driving process improvements while supporting audits and branch performance metrics.

Qualifications

• Graduate with banking domain awareness.
• 3–9 years of branch operations experience.
• Knowledge of KYC/AML procedures and RBI/audit norms.

Responsabilités

• Run daily ops controls (cash, vault, ATM, locker, end-of-day and reconciliation).
• Serve branch customers and maintain operations in line with audit/compliance requirements.
• Ensure accurate account opening and KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and address observations on time.
• Cross-sell insurance/investments and promote digital banking for new customers.
• Train frontline on process updates and compliance requirements.
• Manage inventory of customer deliverables and gold loan packets.

Connaissances

Customer service

Process adherence

KYC/AML knowledge

Communication

Formation

Graduate degree

Banking certifications (preferred)

Description du poste

Job Description: Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB