Branch Manager Devarapalli

CSB Bank; Gopalapuram; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

CSB Bank is seeking a seasoned branch leader in Tamil Nadu to drive growth and manage customer relationships. The role focuses on portfolio development, governance adherence, and service delivery to meet profitability and customer experience goals.

You will lead a team to enhance sales across CASA, deposits, assets, and third-party products while ensuring compliance with KYC/AML and risk controls. Strong leadership and coaching are essential.

Qualifications

• Experience Range: 6 to 12 Years (incl. team leadership)
• Qualifications: Graduate
• MBA (preferred)

Responsibilities

• Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.
• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.
• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.
• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
• Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.
• Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.
• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
• Monitor performance against business targets and implement action plans to achieve branch objectives.
• Drive succession planning, employee engagement, and capability development initiatives within the branch.

Skills

Customer relationships

Team leadership

Portfolio development

Education

Graduate

MBA (preferred)

Job description

Job Description:

To manage branch business growth, customer relationship management, operational governance and service delivery through portfolio development, performance monitoring, regulatory compliance and implementation of effective operational controls to achieve business, profitability and customer experience objectives.

Responsibilities

• Drive growth in CASA, Term Deposits, Assets, and Third-Party Products while ensuring profitability and portfolio quality.
• Develop and deepen customer relationships to improve acquisition, retention, cross-sell, and overall business performance.
• Ensure delivery of superior customer service standards, timely grievance resolution, and adoption of digital banking solutions.
• Monitor branch profitability, revenue streams, yields, fee income, and cost efficiency and implement corrective actions where required.
• Ensure adherence to KYC, AML, regulatory guidelines, internal policies, and risk management frameworks.
• Maintain operational excellence through effective management of cash, vault operations, documentation, reconciliations, and branch controls.
• Ensure audit readiness, timely closure of observations, and adherence to governance and compliance requirements.
• Lead, coach, and develop branch staff to enhance productivity, service quality, and business performance.
• Monitor performance against business targets and implement action plans to achieve branch objectives.
• Drive succession planning, employee engagement, and capability development initiatives within the branch.
  

Qualifications

Experience Range: 6 to 12 Years (incl. team leadership)

Qualifications:
Graduate

MBA (preferred)

Requirements: