Branch Operations Manager Visakhapatnam

CSB Bank; Visakhapatnam; Vor Ort; INR 350.000 - 600.000; Vollzeit

Zusammenfassung

CSB Bank in Visakhapatnam seeks an experienced Branch Operations professional to manage daily branch activities, cash handling, and compliance with RBI and audit guidelines.

You will oversee account openings, CKYC uploads, and documentation quality while ensuring smooth service delivery. The role involves cross-selling insurance/investments, promoting digital banking, and training frontline staff on updated processes and compliance requirements.

Qualifikationen

• Graduate degree required with banking sector experience.
• Desirable JAIIB/CAIIB certifications.
• Strong understanding of KYC/AML and RBI norms.

Aufgaben

• Run daily branch ops controls including cash, vault, ATM, and reconciliation.
• Ensure accurate account opening and CKYC uploads with documentation review.
• Maintain audit-ready records and respond to observations in time.
• Monitor service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Cross-sell insurance/investments and promote digital banking to new customers.
• Train frontline staff on process updates and compliance requirements.

Kenntnisse

Customer service

Banking operations

Compliance knowledge

Ausbildung

Graduate degree

JAIIB/CAIIB (preferred)

Jobbeschreibung

Job Description: Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB