Branch Operations Manager

CSB Bank; Tirupati; On-site; INR 400,000 - 750,000; Full time

Job summary

CSB Bank is seeking a Branch Operations Manager in Tirupati to oversee daily branch operations including cash, clearing, account opening, and service requests. The role emphasizes strict adherence to KYC/AML, RBI and audit norms while partnering with sales and service teams to enhance customer experience.

Responsibilities include managing cash controls, servicing customers, ensuring accurate account openings with CKYC uploads, tracking metrics, and driving RCA-based fixes.

Qualifications

• Graduate with banking background; certifications preferred (JAIIB/CAIIB).
• 3–9 years of branch operations experience.
• Solid knowledge of KYC/AML, RBI norms and audit requirements.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing branch customers and maintaining operations in line with audit/compliance.

Skills

Cash handling

KYC/AML

Audit compliance

Customer service

Education

Graduate

Job description

Branch Operations Manager

Tirupati Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB Experience Level Mid Level