Branch Operations Manager

Utkarsh Small Finance Bank; New Delhi, Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Utkarsh Small Finance Bank invites applications for the role of Branch Operations Manager (BOM) - Liabilities in its Retail Branch. Location: Gurgaon & Najafgarh. You will oversee daily branch operations, customer service, and adherence to RBI guidelines, KYC/AML, and audits.

The ideal candidate has 5+ years in branch banking operations, strong leadership, and process orientation. You will supervise CSOs, drive CASA and cross-selling, coordinate with ATM vendors, and ensure smooth, compliant

Qualifications

• Minimum 5 years of branch banking operations experience.
• Strong knowledge of retail banking operations, compliance, and audits.
• Experience in team handling and customer service.
• Good communication, leadership, and problem-solving skills.

Responsibilities

• Manage overall branch operations, customer service, and compliance.
• Handle cash management, vault operations, and daily reconciliations.
• Ensure adherence to KYC, AML, RBI, and internal audit guidelines.
• Process and authorize RTGS, NEFT, DD, and other banking transactions.
• Resolve customer queries and complaints within defined timelines.
• Maintain security stationery, passbooks, and branch records.
• Supervise CSOs and branch operations staff.
• Support branch business targets through CASA and cross-selling activities.
• Coordinate with ATM vendors and service providers for smooth branch functioning.

Skills

Branch operations

Customer service

Compliance

Team handling

Communication

Education

Graduate

Job description

We have an opening for Branch Operations Manager (BOM) - Liabilities in Retail Branch Banking.

Location: Gurgaon & Najafgarh
Experience: 5-7 Years
Qualification: Graduate
Age: Up to 35 Years

Department: Liabilities

Reporting To: Branch Head

Key Responsibilities

• Manage overall branch operations, customer service, and compliance.
• Handle cash management, vault operations, and daily reconciliations.
• Ensure adherence to KYC, AML, RBI, and internal audit guidelines.
• Process and authorize RTGS, NEFT, DD, and other banking transactions.
• Resolve customer queries and complaints within defined timelines.
• Maintain security stationery, passbooks, and branch records.
• Supervise CSOs and branch operations staff.
• Support branch business targets through CASA and cross-selling activities.
• Coordinate with ATM vendors and service providers for smooth branch functioning.

Candidate Profile

• Minimum 5 years of branch banking operations experience.
• Strong knowledge of retail banking operations, compliance, and audits.
• Experience in team handling and customer service.
• Good communication, leadership, and problem-solving skills.
• Experience in Banking