Branch Operations Manager Kodungallur

CSB Bank; Thrissur; On-site; INR 400,000 - 650,000; Full time

Job summary

CSB Bank is seeking a Branch Operations professional responsible for managing daily branch activities, ensuring service quality and compliance. The role focuses on cash controls, KYC documentation, audit readiness and customer experience across the Thrissur branch.

Key tasks include monitoring metrics, resolving observations, cross-selling financial products, and training staff on policy updates. This position emphasizes operational discipline and regulatory adherence at a busy banking outlet.

Qualifications

• Graduate degree required.
• Banking certifications preferred (JAIIB/CAIIB).

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross‑sell insurance/investments and activate digital banking for all new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer Deliverables and gold loan packets.

Education

Graduate

JAIIB/CAIIB

Job description

Job Description:

To manage branch operations through monitoring of operational activities, evaluation of service quality, adherence to regulatory and compliance requirements, and implementation of operational controls to ensure efficient service delivery and customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.
  

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Requirements: