Branch Operations Manager

CSB Bank; Erode; On-site; INR 600,000 - 1,200,000; Full time

Job summary

CSB Bank in Gobichettipalayam seeks a Branch Operations Manager to oversee daily branch operations, including cash, vault, ATM, and account opening, while ensuring strict KYC/AML, RBI and audit compliance. The role partners with sales and service teams to enhance customer experience, tracks service metrics, supports audits, and drives cross-sell of insurance and digital banking solutions.

Graduation is required; banking certifications (JAIIB/CAIIB) preferred with 3–9 years of branch ops

Qualifications

• Graduation is required.
• Banking certifications (JAIIB/CAIIB) preferred.
• Experience in branch operations (3–9 years).
• Knowledge of RBI norms and audit processes.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD) and reconciliation.
• Serve branch customers and maintain operations in line with audit compliance.
• Ensure accurate account opening and CKYC documentation quality.
• Track service metrics (TAT, FTR, complaints) and drive RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations timely.
• Cross-sell insurance/investments and activate digital banking for new customers.
• Train frontline on process updates and compliance requirements.
• Manage inventory of customer deliverables and gold loan packets.

Skills

KYC/AML compliance

Audit compliance

Customer service

Team coordination

Education

Graduate

Job description

Branch Operations Manager| Gobichettipalayam

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Experience: 3 to 9 years (branch ops) Qualifications: Graduate; Banking certifications preferred Certifications: Preferred - JAIIB/CAIIB Experience Level Mid Level