Branch Operations Manager

Kotak Mahindra Bank; Dehradun; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Kotak Mahindra Bank is seeking a Branch Operations Manager to lead all operational activities at an individual branch in Dehradun. The role requires ensuring regulatory compliance, coordinating audits, and driving service excellence to support retention and cross-sell opportunities.

The candidate should have 2-3 years of experience in branch operations, with strong front-office leadership, customer focus, and team motivation abilities to manage teller and relationship staff effectively.

Qualifications

• Meticulous & has an Eye for detail.
• Minimum 2-3 years exp as a branch operation manager.
• Ability to manage and motivate front office staff.
• Thorough overall understanding of branch banking operations.
• Should possess customer orientation and team leader qualities.

Responsibilities

• Lead the entire Branch Operational activities of an individual Branch
• Manage a Service Team
• Ensure regulatory and procedural compliance
• Co-ordinate the audit of the branch
• Ensuring service excellence to enhance portfolio's, control retention and better cross sell activities
• Authorize and check Teller and Relationship teams entries
• Check end products, Check vouchers to clear transactions
• Vault / Key custodian of the Branch

Skills

Detail oriented

Team leadership

Customer orientation

Front office management

Regulatory compliance

Job description

Branch Operations Manager - Branch Banking

KRAs:

Lead the entire Branch Operational activities of an individual Branch
Manage a Service Team.
Ensure regulatory and procedural compliance
Co-ordinate the audit of the branch
Ensuring service excellence to enhance portfolio's, control retention and better cross sell
activities
Authorize and check Teller and Relationship teams entries
Check end products, Check vouchers to clear transactions
Vault / Key custodian of the Branch

Desired Candidate Profile:

Meticulous & has an Eye for detail

Minimum 2-3 years exp as a branch operation manager
Ability to manage and motivate front office staff.
Thorough overall understanding of branch banking operations
Should possess customer orientation and team leader qualities